Policies / Procedures

TrainingPoint Quality Assurance Policies

Fair & Consistent Assessment of Learners

TrainingPoint recognises the importance of maintaining the validity and integrity of the assessment process. In order to achieve this it is committed to carrying out assessment that is fair to all learners, consistent across assessors and national best practice, and ensuring that all persons engaged in assessment have a clear understanding of the process.  We commit to ensuring that all stakeholders have all the necessary information and skills required to ensure the validity and confidence of the assessment process.

Protection for Learners

TrainingPoint is committed to providing appropriate protection for all its learners on all its programmes. TrainingPoint do not offer courses of more than 3 months duration but have agreements with training partners which would cover learners on courses of any duration should TrainingPoint not be in a position to fulfill its delivery commitments.

Self Evaluation of Programmes & Services

TrainingPoint recognises the importance of evaluating its programmes and services to ensure quality provision to its learners. Therefore it is committed to regular evaluation, in conjunction with all its stakeholders, of its programmes, services, policies and procedures in order to continuously improve programme quality and delivery and levels of service.

Communications

TrainingPoint recognises the importance of dialogue with staff, learners and other stakeholders and that dialogue should be in a format appropriate to the diversity of learners across the grounds covered by Equality Legislation. To ensure this TrainingPoint will undertake the following:

• Dissemination of relevant, accurate, and up-to-date information, in an appropriate format(s), to staff, learners, and other stakeholders
• Seek constructive feedback from staff, learners, and other stakeholders, in an appropriate format(s), on their experiences of programmes and services

Equality

TrainingPoint recognises the importance dignity of all persons. It aims to provide an environment that ensures equality of treatment for all its learners regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race, and membership of the Traveller community, and undertakes to comply with the requirements of the Equal Status Acts 2000 and 2004 the Employment Equality Acts 1998 and 2004 in relation to equality in employment, service provision and anti-harassment. To ensure this TrainingPoint will undertake the following:

• Promote an awareness of best practice through ongoing staff and learner training programmes
• Accommodate the diversity of users of its service
• Include equality issues in annual plan 

Staff Recruitment & Development

TrainingPoint recognises the importance of recruiting qualified, professional staff to ensure provision of a quality service to its learners, and of supporting staff development to meet the requirements of new learning programmes. In order to achieve this it undertakes to:

• Adhere to regulations on staff recruitment
• Follow procedures that ensure a fair and transparent process of staff recruitment
• Promote and support staff development in advance of the introduction of new learning programmes
• Upskill staff in teaching and learning methodologies

Access, Transfer & Progression

TrainingPoint recognises the importance of facilitating access, supporting transfer and promoting progression for the diversity of learners recognised in the Equal Status Acts 2000 and 2004, to enhance their educational opportunities. To ensure this TrainingPoint will undertake the following:

• Provide potential learners with appropriate information, in a suitable format, to make informed choices regarding programmes
• Utilise fair and transparent entry arrangements to all programmes
• Provide for recognition of prior learning which may have been acquired through formal, non-formal, or informal routes
• Adapt programmes, when required, and as resources allow
• Promote and support learner transfer or progression to another programme within the National Framework of Qualifications

Programme Development, Delivery & Review

The mission of TrainingPoint is to grow and enhance the reputation of our business, by assisting our learners gain competitive edge and to address the ever increasing regulatory and economic challenges faced by industry today.

To help achieve this it is committed to delivering programmes, developed to meet identified learner needs in conjunction with stakeholders, using appropriate methodologies and resources, in a healthy and safe environment. To achieve excellence programme development and delivery will be evaluated regularly, with all stakeholders contributing to the evaluation.